topic Re: Paid for service that wont work and there is no support at all in Get Support

Paid for service that wont work and there is no support at all

leiknz — Wed, 03 Apr 2024 00:07:02 GMT

I would like a refund because i cannot use the service and i was lied to about it being readily available for me and i cannot even get in touch with anyone from support or a live agent I've been trying for a few days now and nothing works at all. I cant even contact a live agent every time i try it says no one is available.

Re: Paid for service that wont work and there is no support at all

BKNS27 — Tue, 02 Apr 2024 17:08:27 GMT

@leiknz

For support from staff, click on the Chat icon and type in Submit a Ticket and outline your issue.

But first, did you download the PM app to activate your SIM?

If you are porting your old number to PM, did you reply to the text with YES with the old SIM in your phone?

More detail is needed to help you further.

Re: Paid for service that wont work and there is no support at all

fixin — Tue, 02 Apr 2024 17:10:46 GMT

@leiknz - Please submit a ticket here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Paid for service that wont work and there is no support at all

hTideGnow — Tue, 02 Apr 2024 17:11:20 GMT

HI @leiknz

what was the issue? esim installation? or porting?

Share your problem and maybe just one more step

if you really want to get refund or ask support to help,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Paid for service that wont work and there is no support at all

leiknz — Tue, 02 Apr 2024 17:24:38 GMT

Thank you very much, after a few days of trying to submit a ticket this finally worked!