topic Re: Paid for E-Sim Service and I cannot even contact any support in Get Support

Paid for E-Sim Service and I cannot even contact any support

leiknz — Wed, 03 Apr 2024 00:07:37 GMT

I paid for my service and it said everything would work fine on my phone and now I cannot even contact anyone from support. No live agents are available and its been a few days. I cannot submit a ticket either it gives me errors and error/404. I cant access my services or even contact anyone to help me.

Re: Paid for E-Sim Service and I cannot even contact any support

hairbag1 — Tue, 02 Apr 2024 17:00:55 GMT

@leiknz

click on the little orange bubble on lower right side of page to start process of getting Customer Support.

Re: Paid for E-Sim Service and I cannot even contact any support

fixin — Tue, 02 Apr 2024 17:00:56 GMT

@leiknz - Please Private Message CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Paid for E-Sim Service and I cannot even contact any support

computergeek541 — Wed, 03 Apr 2024 00:08:43 GMT

@leiknz wrote:
I paid for my service and it said everything would work fine on my phone and now I cannot even contact anyone from support. No live agents are available and its been a few days. I cannot submit a ticket either it gives me errors and error/404. I cant access my services or even contact anyone to help me.

Public Mobile doesn't have live agents for account issues. When Public Mobile did have live agents at one point, that was only for basic pre-signup/sales questions.