topic Re: Lost SIm Card. in Get Support

Lost SIm Card.

RSC — Wed, 03 Apr 2024 13:03:12 GMT

I lost my Sim card. When I tried to log into my account, it wants to send a code to my cell phone to verify my account. Unfortunately, my cell phone will not work because it has no Sim card. I haven’t been able to select another verification option Such as email. And of course I can’t reach anyone at public mobile. Please help. It would be nice to have a step-by-step how I can log into my account and enter the new Sim card information. I also want to maintain my account benefits and telephone number. Thanks so much for any help you can provide.

Re: Lost SIm Card.

fixin — Tue, 02 Apr 2024 16:06:33 GMT

@RSC - You will need to contact support at public mobile here to enter in new SIM card info:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

They can enter in new SIM card info. Also buy a SIM card from the Public Mobile website or go to most TELUS / Koodo stores & all Mobile Klinik stores for $10.

For $5 you can get one on amazon from a third party and for $10 you can get the official amazon SIM card for Public Mobile.

Re: Lost SIm Card.

hTideGnow — Tue, 02 Apr 2024 16:06:46 GMT

HI @RSC

Yes, you can maintain your number and account. Get a new PM sim card form Telus or Koodo

for accessing My Account, you will need support agent help if you cannot use email to recevie 2FA.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost SIm Card.

RSC — Tue, 02 Apr 2024 16:23:54 GMT

Thanks I will give this a try. Fingers crossed