topic Re: Trouble porting number in Get Support

Trouble porting number

Skittles0304 — Wed, 03 Apr 2024 00:40:00 GMT

Downloaded the app. Got through the transfer process, but says subscription not activated. Anyone else been able to solve this?

hTideGnow — Tue, 02 Apr 2024 15:37:15 GMT

esim or physical sim?

try to logout and wait 5 mins and log back in and check

if same error,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Skittles0304 — Tue, 02 Apr 2024 15:43:35 GMT

Yes, eSim. Finally got through to submitting a ticket. Thanks for the help.