topic Re: locked out in Get Support

locked out

chris_mezin — Tue, 02 Apr 2024 04:12:29 GMT

I've been locked out of both my sons and my accounts. ive been a customer aboit 15 years. it's been well over a year and have tried everything that ive been told. im only able to post this because i used a new email and a link that someone posted for me. i cant accecc my account settings plans nothing. i need help now. ive been very patient. you can email if you have to xxxxxx@gmail.com

thanks

Re: locked out

Dunkman — Tue, 02 Apr 2024 03:57:53 GMT

@chris_mezin

Have you contacted customer service agents yet? If so, what did they say?

Have you signed up for Eversafe Login before?

https://www.publicmobile.ca/en/on/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/on/get-help/articles/eversafe-troubleshooting