topic Switch plan in Get Support

Switch plan

tink123 — Mon, 01 Apr 2024 23:20:47 GMT

Shortly after I signed up I noticed a $24 plan that's the same as mine but with 4GB of data instead of 1GB. I haven't been able to find a way to switch to that plan. I've only been a subscriber for a few months.

Re: Switch plan

Sansan — Mon, 01 Apr 2024 23:23:34 GMT

Unfortunately that plan is only for new customers that sign up now. You can't switch to it today, that's why it's not coming up. It states there on the site. Hopefully it will become available to all soon. Most plans eventually does, just have to wait and keep watching the site.

Re: Switch plan

HALIMACS — Mon, 01 Apr 2024 23:30:35 GMT

@tink123

Many have reported being able to request an IMMEDIATE plan change to a plan listed as "new activation only".

Ask the customer support agents for help getting it. Tell them you made an 'error' and would like them to 'help you move to the desired plan'.

If you're polite, you may get somewhere.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Switch plan

tink123 — Tue, 02 Apr 2024 09:17:35 GMT

Thanks for the suggestions!

Re: Switch plan

tink123 — Tue, 02 Apr 2024 09:18:14 GMT

That's unfortunate... I'm referring people who are getting a better deal than I am