topic Re: issue with number change in Get Support

issue with number change

KK2020 — Mon, 01 Apr 2024 20:52:56 GMT

hi team,

1. i changed my phone number by logging in online. the otp goes to the old number not the new one. how do i get the otp to go to the new changed number?

2. not option to pay by credit card, only seeing an option to redeem a voucher. How do i get pay by card enabled?

thank you in advance.

Re: issue with number change

HALIMACS — Mon, 01 Apr 2024 21:10:00 GMT

@KK2020 wrote:
hi team,
1. i changed my phone number by logging in online. the otp goes to the old number not the new one. how do i get the otp to go to the new changed number?
Choose "didn't get the code" and you should get the option for e-mail.
2. not option to pay by credit card, only seeing an option to redeem a voucher. How do i get pay by card enabled?
Go to Manage Subscription and you should be able to add a payment card. You can use either a credit card or a debit Visa or debit MC.
thank you in advance.

Re: issue with number change

Zercocoolxp — Mon, 01 Apr 2024 21:12:46 GMT

1. In the Public Mobile app go to account and select change number. You'll see the old number in there, update it to the recent one.

2. Select Payment in the app and choose Update Card Information. Visa, MasterCard, AMEX and even debit Visa is accepted.

Re: issue with number change

KK2020 — Mon, 01 Apr 2024 21:29:24 GMT

Thank you.

1. This solution is clunky but works. It bypasses the number issue. This also means the person who takes the old number will keep getting a text message every time I try to login? Kinda creepy 🙂

2. My credit card is already saved. Its not letting me make a single payment. The only option on the page is subscribe radio button. But I don't want to subscribe. The main reason I have a public mobile connection is because I get to use it without a subscription.

Re: issue with number change

KK2020 — Mon, 01 Apr 2024 21:31:19 GMT

Thank you.

Sorry I'm working on a laptop and not using the mobile app. That's why I think the experience is way more clunky. The answer by halimacs here is more along the lines of what I'm facing.