topic Re: Can't send MMS in Get Support

Can't send MMS

BigDog87 — Tue, 04 Jan 2022 20:47:06 GMT

I have the apn set up and have a 4g lte connection

If I use Rogers it works fine, but using public mobile I can't send an MMS. SMS and all other functions seem to work fine

I'm using a ZTE Axon 7 which is dual sim but I have my Rogers sim disabled

Re: Can't send MMS

NDesai — Fri, 28 Oct 2016 23:57:30 GMT

With the daul sim phones, there is always this kind of error. You will have to play around settings also try switching the sim slots. At the same time, make sure APN settings are correct.

Re: Can't send MMS

BigDog87 — Sat, 29 Oct 2016 00:12:39 GMT

I have tried taking the Rogers sim out entirely... It still won't send. The apn is copy and pasted from the apn posted in the community here

Re: Can't send MMS

Ionut — Sat, 29 Oct 2016 00:35:41 GMT

So you have LTe connection on PM network ? Usually the dual sim have some issue.

My phone have 2 Sim and if i put my Sim Card into 2nd sim card i don't have MMS and the data is only 3G.

Also can you confirm that you have this settings?

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Can't send MMS

JaK — Sat, 29 Oct 2016 00:39:53 GMT

Hi @BigDog87;

Some dual sim phones have different capabilities for the 2 sim slots, have you tried swapping slots?

Also, is it only MMS that is not working, or is it all data?

Re: Can't send MMS

BigDog87 — Sat, 29 Oct 2016 01:06:51 GMT

I have tried putting my PM sim in slot 1...didnt work

Did a factory reset just in case... Still didn't work ....

Re: Can't send MMS

BigDog87 — Sat, 29 Oct 2016 01:07:49 GMT

@JaK data works fine

Re: Can't send MMS

BigDog87 — Sat, 29 Oct 2016 01:14:15 GMT

An update..... I also can't receive mms

Re: Can't send MMS

JaK — Sat, 29 Oct 2016 01:15:10 GMT

Ok, doesn't that rule out it an APN issue?

Re: Can't send MMS

JaK — Sat, 29 Oct 2016 01:36:06 GMT

Hey @BigDog87;

Have you seen this post: http://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-send-or-receive-MMS/m-p/67110/highlight/true#M16987

The user has the same phone and no MMS. The solution appears to be a special APn for MMS.

Re: Can't send MMS

BigDog87 — Sat, 29 Oct 2016 01:53:46 GMT

@JaK you are amazing! That was it

Re: Can't send MMS

JaK — Sat, 29 Oct 2016 01:58:41 GMT

Your welcome @BigDog87

(My brother-in-law has a different ZTE model, he was never able to get MMS working either. Called him up when I saw the post, he's now good too 🙂 )

Re: Can't send MMS

BigDog87 — Sat, 29 Oct 2016 22:11:40 GMT

So... an update

Doing the steps mentioned before fixed the MMS issue........but it has removed the ability for the APN to be used for data 😞

Edit: Update.......nevermind. I added the APN again without the MMS changes and it allowed me to use the original APN for data while still using the modified settings to send an MMS