topic Re: Did Not Receive SIM Card in Get Support

Did Not Receive SIM Card

Obkb — Mon, 01 Apr 2024 21:15:29 GMT

I recently created an account for my daughter. She has still not received SIM card and when she tries to create account she gets error message We Encountered An Error Procesing Account

Re: Did Not Receive SIM Card

hTideGnow — Mon, 01 Apr 2024 17:47:48 GMT

hi @Obkb

but she tried to activate without the sim card?? od she tried activate with eSIM this time? PM has changed you?? please check with CS agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Did Not Receive SIM Card

Yummy — Mon, 01 Apr 2024 17:54:41 GMT

It usually takes 5-10 business day for SIM to be delivered by Canada Post. Sometimes it is (way) longer or it never arrives.
Wait 15 days then open a ticket and ask for replacement. Pick some different address, just in case.

Physical SIM is more practical - easy to transfer from phone to phone; very rarely fails.
eSIM is fancy, no actual hardware involved but based on posts here frequently fails and is NOT transferrable. Change phone - buy a new eSIM and thansfer number.

Re: Did Not Receive SIM Card

Obkb — Mon, 01 Apr 2024 17:56:12 GMT

It has been over a month now

Re: Did Not Receive SIM Card

hTideGnow — Mon, 01 Apr 2024 17:58:31 GMT

hi @Obkb please submit ticket as said above. PM agent might ask you to buy from local Telus and Koodo stores and reimburse you after