topic Re: Phone calls in Get Support

Phone calls

SusanK2024 — Mon, 01 Apr 2024 17:19:05 GMT

Despite having activated my account on Saturday, I cannot receive or make any Telephone calls… is this normal?

Re: Phone calls

hTideGnow — Mon, 01 Apr 2024 17:20:30 GMT

hi @SusanK2024 you ported the number??

sound like the number not ported yet. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Phone calls

HALIMACS — Mon, 01 Apr 2024 17:27:19 GMT

@SusanK2024

can you advise if texting or data works?

sometimes easy fixes include rebooting your device, resetting network connections, or toggling airplane mode on and off.

when you dial 611 from the device, what messaging do you hear about the account status?

you might also want to troubleshoot the Sim card in another device, if it’s not an eSIM you’re using.

Re: Phone calls

SusanK2024 — Mon, 01 Apr 2024 17:32:58 GMT

Texting works… not sure how I know if Data working? Cannot dial 611. Doesn’t work. Will try rebooting my phone.

Re: Phone calls

Phil_Adelphus — Mon, 01 Apr 2024 17:34:53 GMT

@SusanK2024 From your previous post, it is a physical sim card you have. Did you reboot the phone after you had activated the account and after inserting the sim card? Is the sim card the right way up? Is the phone giving you any kind of message, like "no service" or "SOS"?

Re: Phone calls

Phil_Adelphus — Mon, 01 Apr 2024 17:36:09 GMT

@SusanK2024 You can tell if data is working by turning off wifi and trying to Google something. You also have to have cellular data enabled on the phone if it isn't already.

Re: Phone calls

SusanK2024 — Mon, 01 Apr 2024 18:02:41 GMT

Thanx… data not working… cellular data is enabled… I have rebooted my phone. (didn’t know I was supposed to do that but done now)

Re: Phone calls

SusanK2024 — Mon, 01 Apr 2024 18:06:57 GMT

SIM card is in correctly. Says “call failed” when dialing from my “contacts”. When inputting the same number, manually, same response

Re: Phone calls

SusanK2024 — Mon, 01 Apr 2024 18:07:59 GMT

Please send the number for support?

Re: Phone calls

hTideGnow — Mon, 01 Apr 2024 18:09:08 GMT

hi @SusanK2024 I sent you number to porting team already. Please check your community inbox here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone calls

Phil_Adelphus — Mon, 01 Apr 2024 18:12:09 GMT

@SusanK2024 The number for support is only for issues with transferring your number to Public Mobile from a previous provider. Since you can't call out or use data they may not be able to help in which case you need to contact customer support either by submitting a ticket at the chat/message icon bottom right of this page or send agents a private message using this link if the chatbot doesn't work.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone calls

SusanK2024 — Mon, 01 Apr 2024 18:40:59 GMT

When I transferred it all on Saturday, it said wait for a message saying to insert my new SIM card. I never got a message saying that. Suddenly dawns on me that I hadn’t put the new SIM card in yet. Have just done that… all working just fine now! Sorry for not realizing sooner…Thank you so much for all your replies!

Re: Phone calls

hairbag1 — Mon, 01 Apr 2024 20:35:58 GMT

@SusanK2024

I think that @Phil_Adelphus initially suggested putting the PM sim in your phone...you might wanna edit your SOLUTION and provide it to him...I'm sure it would make him happy to know you got it going with his suggestion. Welcome to PM.

Re: Phone calls

computergeek541 — Mon, 01 Apr 2024 20:45:06 GMT

self solution removed