Infinite loop between activating transferring account and eSIM not transfereing

Peter37 — Mon, 01 Apr 2024 17:14:04 GMT

Hi, I am try to active and transfer my number to PM but the eSIM transfer does not work. I think I might need to but another eSIM, but I can’t access the site to buy another eSIM. Every time I login, I am forced to continue the activation with no possible option or path to buy a new eSIM to solve the issue.

Re: Infinite loop between activating transferring account and eSIM not transfereing

hTideGnow — Mon, 01 Apr 2024 17:18:19 GMT

hi @Peter37 don't buy another eSIM yet

are you iPhone or Android??

check if the eSIM is installed on Setting -> Cellular. Make sure it is enable Turn on this line

if that does not help, check with CS agent first

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Infinite loop between activating transferring account and eSIM not transfereing in Get Support

Infinite loop between activating transferring account and eSIM not transfereing

Re: Infinite loop between activating transferring account and eSIM not transfereing