topic Re: Unknown Request Failure in Get Support

Unknown Request Failure

Crspence — Sun, 31 Mar 2024 22:30:14 GMT

Hello

I've been having difficulties trying to log in to my account. I keep getting this message when I put in the 6 digit verification code.

I've tried reseting my password but it just gives me the same error message

Re: Unknown Request Failure

Chalupa_Batman — Sun, 31 Mar 2024 22:26:31 GMT

Hello @Crspence Please remove your picture ASAP and then re upload it with your email covered.

Try this. Go into your browser settings, clear your cache, cookies and history. Then restart your browser. Go into incognito mode. However, you may be locked out so please wait one hour before trying again.

If you're still having issues, please contact support with a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: Unknown Request Failure

Crspence — Sun, 31 Mar 2024 22:32:52 GMT

Thanks

I've tried all of those and it still hasnt worked

Re: Unknown Request Failure

Chalupa_Batman — Sun, 31 Mar 2024 22:49:42 GMT

Have you put in a ticket already? If not, please proceed.