topic Re: Porting Number is Blocked in Get Support

Porting Number is Blocked

Messomup — Tue, 04 Jan 2022 10:04:33 GMT

Hello, there is a port block on my phone number which I would like to have removed in order to move my phone number to a new provider. Can someone please help me with this? Thanks.

Re: Porting Number is Blocked

hTideGnow — Mon, 29 Nov 2021 23:33:20 GMT

@Messomup wrote:
Hello, there is a port block on my phone number which I would like to have removed in order to move my phone number to a new provider. Can someone please help me with this? Thanks.

The number is on PM, right? Usually there is no block on PM.

did you login to My Account and confirm the account is Active? Account must be active for it to ported away. Suspended account (possibly due to non-payment) cannot be ported

Also, did you provide the correct Account number to the new provider?

Re: Porting Number is Blocked

hairbag1 — Mon, 29 Nov 2021 23:33:19 GMT

@Messomup wrote:
Hello, there is a port block on my phone number which I would like to have removed in order to move my phone number to a new provider. Can someone please help me with this? Thanks.

Porting block ? If that account has been closed, you won't be able to port. How long has this plan been suspended since last renewal expired.

Re: Porting Number is Blocked

Anonymous — Mon, 29 Nov 2021 23:33:32 GMT

@Messomup

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Porting Number is Blocked

Messomup — Mon, 29 Nov 2021 23:35:16 GMT

The original phone number is from Canmore and I am in Airdrie, which is why I am told the port is blocked.

Yes, I provided the correct account number. I am now unable to login to my public mobile account. Sorry, I do not know what PM is.

Re: Porting Number is Blocked

Meow — Mon, 29 Nov 2021 23:37:58 GMT

@Messomup wrote:
Sorry, I do not know what PM is.

PM is short for Public Mobile.

Why would your location matter to PM? Is your account still active? Who told you your porting is blocked? PM?

Re: Porting Number is Blocked

hTideGnow — Mon, 29 Nov 2021 23:40:39 GMT

@Messomup wrote:
The original phone number is from Canmore and I am in Airdrie, which is why I am told the port is blocked.

Yes, I provided the correct account number. I am now unable to login to my public mobile account. Sorry, I do not know what PM is.

Were you still using the PM (Public Mobile) service before you request the porting?

Re: Porting Number is Blocked

Anonymous — Mon, 29 Nov 2021 23:40:41 GMT

@Messomup

when you do from public mobile porting out to another company your account will be immediately close, and also if you didn't pay for 90 days also is will be close,

Re: Porting Number is Blocked

Messomup — Mon, 29 Nov 2021 23:46:28 GMT

The account was active until about a half hour ago when the agent tried to move my phone number to Koodo. Now I am unable to login to my public mobile account.

Re: Porting Number is Blocked

Messomup — Mon, 29 Nov 2021 23:46:52 GMT

Thanks, I have sent a message as per the instructions provided.

Re: Porting Number is Blocked

Messomup — Mon, 29 Nov 2021 23:47:41 GMT

I can no longer log in to my public mobile account as of approximately 30 minutes ago.

Re: Porting Number is Blocked

Messomup — Mon, 29 Nov 2021 23:47:57 GMT

Yes.

Re: Porting Number is Blocked

Messomup — Mon, 29 Nov 2021 23:48:22 GMT

My payments were up to date.

Re: Porting Number is Blocked

Messomup — Mon, 29 Nov 2021 23:50:23 GMT

I can no longer log on to my account. The agent at Mobile Shop told me that my number was blocked from being ported and I had to post a message on PM community to have someone remove the port block for me.

Re: Porting Number is Blocked

hTideGnow — Mon, 29 Nov 2021 23:53:57 GMT

@Messomup is there any service with your PM line now? If it was working earlier and no longer working now, it looks like the number was successfully ported. Same thing, if you can login to My Account before but not now, it is a good sign that number was ported and hence your account was closed.

The phone with your new provider SIM, reboot it once more and it should work

Re: Porting Number is Blocked

CountyDownIeUk — Mon, 29 Nov 2021 23:58:24 GMT

How can you say.....them can solve your issue, they are nice Service Team they will help you 100%.....

What does it mean?

Is them.....really then?

Is help you 100%.....mean 100% they will respond?

Or does 100% help you mean a 100% resolution to solve the OPs request?

What is causing the issue? If it was caused by OP, there might NOT be a resolution. Any decent replies will may lead to requests for more information “if” the OP has not fully disclosed their issue. Thus the replies can provide a clear and concise answer (resolution or a tough luck..it’s not fixable) vs a slew of uninformative (waste of time) help, only to make it more confusing to the OP. The OP should not have to assume anything. Let’s not drown the OP!!!!!

Re: Porting Number is Blocked

CountyDownIeUk — Tue, 30 Nov 2021 00:01:48 GMT

@Messomup wrote:
I can no longer log in to my public mobile account as of approximately 30 minutes ago.

Might be locked out temporarily.

Wait an hour and or try another browser.

Re: Porting Number is Blocked

CountyDownIeUk — Tue, 30 Nov 2021 00:04:45 GMT

@Messomup wrote:
I can no longer log on to my account. The agent at Mobile Shop told me that my number was blocked from being ported and I had to post a message on PM community to have someone remove the port block for me.

You need to log into account and see what the status is.

Or contact a CSA and see if they can give your account status.

Can any one else verify if you can get account status by dialling 611?

Re: Porting Number is Blocked

darlicious — Tue, 30 Nov 2021 00:07:37 GMT

@Messomup

If your account is closed then the port should have gone thru....call 1 855 4PUBLIC and enter your 10 digit phone number. If the message says we cannot locate your phone number then your port completed and your account automatically closed.

If you can access your account and recieve the basic account details then you need put your pm sim card back into your phone. Call the telus porting department number with your pm account number and reinitiate the port request. Then reply YES to the PAT (porting authorization text) within 90 minutes of receiving it.

You can then put your koodo sim card back in your phone and wait for your port to complete. Once that happens (max 2 hours) you will then recieve incoming calling on your koodo sim card.

Re: Porting Number is Blocked

XionBunny — Tue, 30 Nov 2021 00:15:29 GMT

@darlicious wrote:
@Messomup
If your account is closed then the port should have gone thru....call 1 855 4PUBLIC and enter your 10 digit phone number. If the message says we cannot locate your phone number then your port completed and your account automatically closed.

If you can access your account and recieve the basic account details then you need put your pm sim card back into your phone. Call the telus porting department number with your pm account number and reinitiate the port request. Then reply YES to the PAT (porting authorization text) within 90 minutes of receiving it.

You can then put your koodo sim card back in your phone and wait for your port to complete. Once that happens (max 2 hours) you will then recieve incoming calling on your koodo sim card.

in a kind of related way, I had an issue porting out when I did last time to one of rogers flankers (its easy to guess which) where the rep eventually found a way to call the porting team public has (and they do have one the number just isn't open to the common customer these days) that was a fun journey but they get the job done quick.