topic Re: New activation. Still no service in Get Support

New activation. Still no service

J418 — Sun, 31 Mar 2024 13:07:16 GMT

It's been 17 hours since changing to public mobile from rogers and i still have no service. I can't make calls or texts or use data. However I can receive them. My profile online shows my new sim number and my iPhone shows public mobile under eSIM but at the top of my phone it shows SOS only. I tried a network reset too and still nothing.

Re: New activation. Still no service

Handy1 — Sun, 31 Mar 2024 13:10:33 GMT

@J418 Sounds like a sim provision issue , please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation. Still no service

J418 — Sun, 31 Mar 2024 13:28:41 GMT

Thanks. I did do both of those suggestions. I'm waiting to hear back from the private message. Just thought I'd try the community.

Re: New activation. Still no service

Haziq — Sun, 31 Mar 2024 13:37:23 GMT

I had a similar issue, I switched yesterday from Freedom and ported my number over. On my iPhone it says no sim and zero bars, but I can make calls and use data. I also reached out via message to support and am waiting.

Re: New activation. Still no service

Chrissyrioux12 — Sun, 31 Mar 2024 14:02:30 GMT

Restart the phone usually will adapt to new provider

Re: New activation. Still no service

J418 — Sun, 31 Mar 2024 14:05:06 GMT

Tried that too. No luck. Took out old SIM card. No luck. Shows eSIM is on the phone but says no sim at the top. Tried network reset. Tried toggling setting for cell settings. No luck. Public mobile says I should be able to make calls and use data while my number is ported from rogers but I have nothing. Just wifi works.

Re: New activation. Still no service

Handy1 — Sun, 31 Mar 2024 16:23:25 GMT

@J418 Is this iPhone ? If so make sure “turn on this line “ is toggled on

Re: New activation. Still no service

J418 — Sun, 31 Mar 2024 17:02:35 GMT

I've tried that too.

Re: New activation. Still no service

J418 — Sun, 31 Mar 2024 19:33:55 GMT

Support sent me a new eSIM. After activating it, it seems to have solved the issue. Thanks for the suggestions. Appreciate it.