topic Re: Activation failed in Get Support

Activation failed

IrinaRo — Sun, 31 Mar 2024 20:18:48 GMT

Hi there! I can not activate my account! Can someone help me please?

Re: Activation failed

hairbag1 — Sun, 31 Mar 2024 15:11:52 GMT

@IrinaRo

you must use the free PM app to successfully activate your new PM account...did you use it ?

Re: Activation failed

hTideGnow — Sun, 31 Mar 2024 15:18:33 GMT

hi @IrinaRo did you get an activation failed error, eSIM or physical sim

you can try to logout and wait 5 mins and try login using the app again

if still fails, you will need agent to help, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed

IrinaRo — Sun, 31 Mar 2024 15:19:02 GMT

Yes

Re: Activation failed

IrinaRo — Sun, 31 Mar 2024 15:21:05 GMT

It is a physical sim

Re: Activation failed

hairbag1 — Sun, 31 Mar 2024 15:22:35 GMT

@IrinaRo wrote:
It is a physical sim

OK...so how far into it did you get ? Did you get to the part where you pay $$ yet ? Were you able to create a PM account ?

Re: Activation failed

IrinaRo — Sun, 31 Mar 2024 15:53:07 GMT

I paid… transfer successful… then when installed PM add… filled out all questions, then tryed to transfer the number… hit “submit”… the next page said “Activation faild”

when I tried to restart the application it sent me to the same page…

Re: Activation failed

IrinaRo — Sun, 31 Mar 2024 15:56:56 GMT

Re: Activation failed

hairbag1 — Sun, 31 Mar 2024 16:08:44 GMT

@IrinaRo

use that 2nd link provided by hTideGnow to message Customer Support for their help.

Re: Activation failed

IrinaRo — Sun, 31 Mar 2024 16:21:38 GMT

the link is not active anymore... can I ask you to send it again?

Re: Activation failed

hairbag1 — Sun, 31 Mar 2024 16:30:17 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed

IrinaRo — Sun, 31 Mar 2024 16:52:31 GMT

Thank you 🙂