topic Re: One plus phone in Get Support

One plus phone

L_D — Sun, 31 Mar 2024 15:52:06 GMT

Since switching to public mobile my one plus phone is not able to send or receive picture texts.

Re: One plus phone

Chalupa_Batman — Sun, 31 Mar 2024 15:55:44 GMT

Hello @L_D

https://www.publicmobile.ca/en/on/get-help/articles/volte

Check to see if your phone is compatible with Public Mobile.

Something you can try is to go into your network settings and turn off automatic and choose Public Mobile and reboot. That helped a buddy of mine.

Re: One plus phone

Dunkman — Sun, 31 Mar 2024 16:05:01 GMT

@L_D

Which model of one plus?

With some older phones, issues with MMS/picture messaging:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

Might want to reboot your phone. Network reset of phone (this will erase any saved Wifi passwords)

You can also check your APN settings:

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: One plus phone

L_D — Sun, 31 Mar 2024 16:08:55 GMT

Oneplus 8T 5G

Re: One plus phone

Dunkman — Sun, 31 Mar 2024 16:16:17 GMT

@L_D wrote:
Oneplus 8T 5G

MMS texts should work. Upgrade phone operating system? Need to troubleshoot your APN settings.

Looks like some customers toggled airplane mode on, then off.

Re: One plus phone

Phil_Adelphus — Sun, 31 Mar 2024 17:23:11 GMT

@L_D As well as changing the APN settings as mentioned, some people with OnePlus phones have found it still didn't work until they put the SP.MB.COM in all caps.