topic Re: Do I lose adds-on when you change subscription in Get Support

Do I lose adds-on when you change subscription

Smasma — Sat, 30 Mar 2024 19:23:14 GMT

Hello,
I am thinking of changing subscription to a better deal.
I have some bonus datas and 2 of 500 minutes international calls.
I don't really need the bonus data when I switch but International calls min.

I also like to know if I keep Rewards I currently have, "Pre-authorized payment" and "Loyalty Pays" it is $5 total.

Please advise, thank you

Re: Do I lose adds-on when you change subscription

HALIMACS — Sat, 30 Mar 2024 19:26:29 GMT

You will keep the add-ons, but the legacy rewards will be gone in May

Re: Do I lose adds-on when you change subscription

Dunkman — Sat, 30 Mar 2024 19:28:38 GMT

@Smasma

If you change plans, you will keep your bonus add ons.

You will also keep your rewards if you change plans until May 2024. Then all legacy customers will be switched over to the points rewards program.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Did you receive the special data add on (that expires in 150 days)? If you change to lower price plan, you will lose that data add on.

Re: Do I lose adds-on when you change subscription

Smasma — Sat, 30 Mar 2024 20:07:38 GMT

Thank you , Dunkman,
Great to know if I can keep adds-on and I am aware of the new change. Sounds like my rewards are going to move to points instead of discount(credit).
Yes, I received the special data adds on , I am okay to lose this 30GB when I switch to a new plan I will have plenty.
Thank you so much!

Re: Do I lose adds-on when you change subscription

computergeek541 — Sat, 30 Mar 2024 22:30:29 GMT