topic Double charged for plan renewal in Get Support

Double charged for plan renewal

Morgan8 — Sat, 30 Mar 2024 17:56:51 GMT

Hi there. Does anyone have any advice on how to get refunded for a double charge?

Re: Double charged for plan renewal

hairbag1 — Sat, 30 Mar 2024 17:58:18 GMT

to start...check with your credit card provider to make sure you were charged X 2 and not just a pending charge. ALSO...be aware that PM plan renewals are 30 days...not monthly.

Re: Double charged for plan renewal

Chalupa_Batman — Sat, 30 Mar 2024 18:01:18 GMT

Hello @Morgan8

Rule of thumb is to first contact your credit card company or banking institution to confirm it is indeed a double charge. Sometimes folks get confused with a "Pending Charge".

If this indeed a double charge, please click on the bottom right corner chat box and enter the words Customer Service Agent and then follow the prompts.

Re: Double charged for plan renewal

Morgan8 — Sat, 30 Mar 2024 18:01:19 GMT

Yes there are two posted charges. My plan is every 90 days and I was charged the full price of the 90 days twice

Re: Double charged for plan renewal

Dunkman — Sat, 30 Mar 2024 18:12:42 GMT

@Morgan8

Are you a relatively new customer? Did you activate about 90 days ago? Was there a technical issue with the activation? Sometimes if troubles with activation, a "ghost" account is also created and that leads to double charge.

Anyways, if you do not see the extra funds in your available balance, then you will need to contact customer service agent.

You can submit a ticket via the chat bot or the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Double charged for plan renewal

Meow — Sat, 30 Mar 2024 18:58:37 GMT

Whatever you do following helpful advices do NOT ask for chargeback from your bank. Eventually issue with double payment will be resolved and you should get a credit if claim is legitimate.

If you do chargeback PM will put you on its 'bad customers' list and you will not be able to use credit card for a year.

Create a ticket ASAP so agent can take a look at your claim.