topic Re: New to PM in Get Support

New to PM

Lhaha — Sat, 30 Mar 2024 16:30:07 GMT

My friend is try to transfer her number to pm, but she could not find the right place on website but could done it on app, is it must use the app to transfer phone number now ?

Re: New to PM

softech — Sat, 30 Mar 2024 16:33:16 GMT

@Lhaha if she is new activation, yes, she need to use the app to request porting. The transfer request is after the payment step

if she is an existing subscriber with working service, like to transfer number, then she can login My Account and request porting there

Re: New to PM

hairbag1 — Sat, 30 Mar 2024 16:33:52 GMT

@Lhaha

gotta use the free PM app now to activate and port in. (She could take a new number but port in later, if she wants)

Re: New to PM

Lhaha — Sat, 30 Mar 2024 16:41:09 GMT

She followed all the steps on app, but it says

what possibly wrong?

Re: New to PM

BKNS27 — Sat, 30 Mar 2024 16:53:22 GMT

@Lhaha

Yup all new activations are done through the PM app now.

If she is having issues downloading the PM app. It can be done on another phone and activate the SIM then once activated, she can login to her account online but remember to logout if the PM app.

She does need the app if she is activating an eSIM and the phone is eSIM compatible.

Re: New to PM

Chalupa_Batman — Sat, 30 Mar 2024 16:58:19 GMT

Hello @Lhaha

To sign up with Public Mobile you must use the app. If you've done that and she has a temporary number, please log into her account via the web and follow these directions to port over her number.

How to port number from “Blank” to Public Mobile

First, make sure your number can be ported by checking on this link

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Or log in to your Public Mobile account

Then on your right side you’ll see this box. Click on Transfer Phone Number.

Then enter the number you want transfer and continue to next step

NOTE: Keep your old provider's SIM card inside the phone until you get the confirmation text. Say YES. But wait just a bit longer until you no longer see your old provider's name up top. Once it’s gone, try making a call to test. If you can not make a call using your old providers SIM, the transfer has gone through.

Created by Chalupa Batman

Re: New to PM

kcorscadden — Sat, 30 Mar 2024 17:00:52 GMT

As others have said, porting is done through the app. Assuming she did it correctly like added account number or IMEI of the phone, she should have been prompted a permission text from her old carrier to port her number to PM.

Did she receive a text from her old carrier asking for a YES to port to PM?

Re: New to PM

Meow — Sat, 30 Mar 2024 17:01:15 GMT

@hairbag1 wrote:
@Lhaha
gotta use the free PM app now to activate and port in. (She could take a new number but port in later, if she wants)

Don't mention word 'free' at this site or PM will start charging for their app! 🙂

12 easy payment every year...

Re: New to PM

Lhaha — Sat, 30 Mar 2024 18:10:24 GMT

Didn’t receive the text message yet

Re: New to PM

Chalupa_Batman — Sat, 30 Mar 2024 18:15:44 GMT

Is the other carriers SIM card in the phone? If you didn't get the message yet, I can forward you the number to help with the port. However, it's best to wait at least an hour or so. If her SIM card from the other carrier is in the phone, it takes up to 1.5 hours. If you haven't received a message from the other carrier, please come back in 2 hours and I'll send you the number to call.