topic Re: Texting iphone to android in Get Support

Texting iphone to android

Kampfgetup — Sat, 30 Mar 2024 18:25:48 GMT

New subscriber. My texts from iphone to Android phones are not going through. Help!

Re: Texting iphone to android

Phil_Adelphus — Sat, 30 Mar 2024 13:36:05 GMT

@Kampfgetup Go into iMessage settings and see if your phone number is checked in Send and Receive, make sure SMS and MMS are enabled.

Re: Texting iphone to android

HALIMACS — Sat, 30 Mar 2024 13:49:19 GMT

@Kampfgetup

SMS texts or iMessages?

Re: Texting iphone to android

Kampfgetup — Sat, 30 Mar 2024 14:13:14 GMT

Both

Re: Texting iphone to android

HALIMACS — Sat, 30 Mar 2024 14:56:08 GMT

@Kampfgetup

when you send the iMessage, long press down the iMessage and “send as SMS” instead to see if the android receives it

Re: Texting iphone to android

Kampfgetup — Sat, 30 Mar 2024 15:01:19 GMT

Thanks for the help. Tried that and no luck still.

Re: Texting iphone to android

Phil_Adelphus — Sat, 30 Mar 2024 15:07:33 GMT

@Kampfgetup So for both items in Send and Receive (including Start New Conversations from) it has the correct phone number selected and not just email addresses? Not sure if it's an Apple problem whether Public Mobile customer service would be able to help. You can try PM support first, open a ticket with the chatbot icon bottom right of this page. If that doesn't work then send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if you don't see an envelope.

You could try toggling iMessage off, rebooting your phone and then toggling it back on again.

Re: Texting iphone to android

colleeno — Sat, 30 Mar 2024 16:44:48 GMT

@Kampfgetup

In Settings > Messages, are you set up like this? This is a screenshot from my iPhone 12 and i can send to iPhone and android.

Re: Texting iphone to android

Kampfgetup — Sat, 30 Mar 2024 16:48:14 GMT

Thanks. Yes that’s how I have it set up.

Re: Texting iphone to android

Dunkman — Sat, 30 Mar 2024 18:27:28 GMT

@Kampfgetup

Might also want to try reboot of the phone (if not done already). Or a network reset of phone. Note: this will erase any saved Wifi passwords.