topic activation failed - CC charged in Get Support

activation failed - CC charged

jonhache — Tue, 04 Jan 2022 20:46:59 GMT

Hey there. Just trying to figure out new plan. I registered, got the following message:

- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.

Checked my CC, and there is a pending charge. Can't login in to an account.

help, please!

Re: activation failed - CC charged

NDesai — Fri, 28 Oct 2016 22:34:23 GMT

Can you try the sim in your phone and see if services are working or not?

Sometimes, activation go through even though you get an error and sometimes activation needs to be fully completed from back end and in that case, staff member will help you.

Re: activation failed - CC charged

jonhache — Fri, 28 Oct 2016 22:35:02 GMT

From looknig at other posts, it seems tagging a moderator helps? like @Shazia_K?

You guys must be pretty busy these days...

Re: activation failed - CC charged

jonhache — Fri, 28 Oct 2016 22:36:12 GMT

Nope. "Talk is not included in your plan'' message when I try and dial

Re: activation failed - CC charged

NDesai — Fri, 28 Oct 2016 22:37:46 GMT

@jonhache wrote:
Nope. "Talk is not included in your plan'' message when I try and dial

Can you text? Do you get signal?

Re: activation failed - CC charged

jonhache — Fri, 28 Oct 2016 22:45:10 GMT

no text either.

Re: activation failed - CC charged

NDesai — Fri, 28 Oct 2016 22:47:59 GMT

@jonhache wrote:
no text either.

Then it seems like you will need help from staff member. They will reply shortly.

EDIT: Actually, they might be gone for today as their active hours are passed. So, expect a reply tomorrow morning.

Re: activation failed - CC charged

Mary_M — Sat, 29 Oct 2016 15:40:12 GMT

Hello @jonhache

I have received your private message - I'll get back to you as soon as I could.

Rest assured that I'll look into it but it may take a while - we are super overwhelmed with messages!

I appreciate your patience,

Mary

Re: activation failed - CC charged

jonhache — Sun, 30 Oct 2016 12:32:48 GMT

All fixed yesterday. Thanks!