https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1174021#M815262 <P>Yes many have by having issues for months now with updating banking info.</P><P>Public Mobile is aware and cannot and have not fixed the issue yet. They cannot help.&nbsp;</P><P>They say to use a different device,&nbsp; use a different browser, use a different credit or debit card. Try through the app. Make sure addresses correct. Clear clear cache and wait 24 hours to try again... all advice that doesn't seem to work.</P><P>For now you can purchase vouchers and load to account.&nbsp; When signed into My Aacount, click on Payment tab. There is the option to Pay with Vouchers. You can see the link below where to purchase.</P><P>Yea, it will take some getting used to new points.<span class="lia-unicode-emoji" title=":unamused_face:">😒</span></P><P><A href="https://www.publicmobile.ca/en/on/payment-voucher" target="_blank" rel="noopener">https://www.publicmobile.ca/en/on/payment-voucher</A></P> Sat, 30 Mar 2024 04:42:16 GMT Sansan 2024-03-30T04:42:16Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1174019#M815260 <P>Trying to update a credit card for an upcoming payment and just getting pinwheeled to death. Anyone else?</P><P>Extra grumpy about the loyalty payment changes… Freedom!</P> Sat, 30 Mar 2024 04:31:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1174019#M815260 idontwantprofil 2024-03-30T04:31:59Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1174021#M815262 <P>Yes many have by having issues for months now with updating banking info.</P><P>Public Mobile is aware and cannot and have not fixed the issue yet. They cannot help.&nbsp;</P><P>They say to use a different device,&nbsp; use a different browser, use a different credit or debit card. Try through the app. Make sure addresses correct. Clear clear cache and wait 24 hours to try again... all advice that doesn't seem to work.</P><P>For now you can purchase vouchers and load to account.&nbsp; When signed into My Aacount, click on Payment tab. There is the option to Pay with Vouchers. You can see the link below where to purchase.</P><P>Yea, it will take some getting used to new points.<span class="lia-unicode-emoji" title=":unamused_face:">😒</span></P><P><A href="https://www.publicmobile.ca/en/on/payment-voucher" target="_blank" rel="noopener">https://www.publicmobile.ca/en/on/payment-voucher</A></P> Sat, 30 Mar 2024 04:42:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1174021#M815262 Sansan 2024-03-30T04:42:16Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1174028#M815266 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/367516">@idontwantprofil</a>&nbsp;</P><P>Didn't have any issues login into my account on the PM app.</P> Sat, 30 Mar 2024 07:01:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1174028#M815266 BKNS27 2024-03-30T07:01:19Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1177864#M817135 <P>It eventually worked after a few days of trying Sansan’s approach on a different device. Glad to know it’s not necessarily a permanent problem. No way I would buy top ups and add every month… haha</P> Sat, 06 Apr 2024 15:38:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-is-Down/m-p/1177864#M817135 idontwantprofil 2024-04-06T15:38:04Z