topic Re: US Add-ons in Get Support

US Add-ons

Fiona66 — Fri, 29 Mar 2024 21:41:20 GMT

Paid for $30 data / text add on and it’s not working today

Re: US Add-ons

Sansan — Fri, 29 Mar 2024 21:55:39 GMT

@Fiona66

If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&T.

If calls still don't work, put your phone to 2G and connect to T-Mobile. From the settings menu, turn on data roaming.

Might have to restart phone.

I hope this will be helpful.

Re: US Add-ons

hairbag1 — Fri, 29 Mar 2024 22:01:40 GMT

@Fiona66

if you paid $30 for the 15 Day US Roaming add-on, you get talk / text and 3GB's data. Make sure Roaming Data is enabled in Settings on the phone. You should have no trouble with send / rec texts. Your phone needs to be on PM's whitelist for VOLTE to best talk-ability. Let us know which phone you have and we can look to see if it is on the list. Otherwise, you need a cellphone that can drop to 2G for calls as the US has shut down their 3G. VOLTE works on LTE so hopefully you have a newer phone.

Re: US Add-ons

Chalupa_Batman — Fri, 29 Mar 2024 22:02:04 GMT

Hey @Fiona66

I'm in the states often and this is what I do to resolve it.

I go into my network settings, I turn OFF automatic and then pick T-Mobile. Then I make sure my data roaming is also turned on them I reboot. From there, I'm up and running and watching horrible cat videos. Ugh.

Re: US Add-ons

Fiona66 — Sat, 30 Mar 2024 00:20:46 GMT

Thanks - tried this still no bueno. Hasn’t worked all day so no cat videos for me sadly

Re: US Add-ons

Fiona66 — Sat, 30 Mar 2024 00:22:41 GMT

I’m on a 13 pro max

never had an issue before today and I go to the US frequently 🤷🏻‍♀️

Re: US Add-ons

Fiona66 — Sat, 30 Mar 2024 00:23:42 GMT

T mobile on all day

couldn’t get 2g - only 3 or 4 - still nothing

re started phone like 5 times

Re: US Add-ons

Chalupa_Batman — Sat, 30 Mar 2024 00:52:23 GMT

Did you try resetting your Network Settings then rebooting?