topic Re: Suspend subscription in Get Support

Suspend subscription

Charky — Sat, 30 Mar 2024 04:06:35 GMT

Hi, we are gone for a month and wondering if there is any way to pause your monthly subscription while away?

Re: Suspend subscription

Handy1 — Fri, 29 Mar 2024 13:59:32 GMT

@Charky Yes you can turn off auto subscribe . And you plan won’t renew on your renewal date . You willl have 90 days after that date to make payment and resume service or the account will be closed

Turn auto subscribe off/on

Re: Suspend subscription

softech — Fri, 29 Mar 2024 14:02:12 GMT

@Charky a month is easy. Just disable Autopay. Just disable "Subscribed" from Payment page (Payment page, Managed Subscription, toggle off the "Subscribed" there

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Suspend subscription

Charky — Fri, 29 Mar 2024 14:14:02 GMT

Thank you. So when I toggle auto pay back on my plan will remain the same correct also, is it in real time in that if I’m toggling off the day I leave I won’t get charged extra? Also. when I toggle back on the day I get back will it be immediate access to my phone? Thanks again.

Re: Suspend subscription

Handy1 — Fri, 29 Mar 2024 14:41:56 GMT

@Charky if you toggle it off . It just won’t renew on your upcoming renewal day . Keep track of that date . You account can stay suspended no more then 90 days from that date . So you will need to make manual payment before 90 days is up . So long as you do then yes you will keep your number and plan no worries

Re: Suspend subscription

hairbag1 — Fri, 29 Mar 2024 14:52:50 GMT

@Charky

BUT...if you are a legacy Rewards customer, you might have enough Rewards in your account to cover the regular plan renewal. In that case, you'll have to log in to your account to find the Lost / Stolen button and disable your account so plan renewal will not occur. You won't have any PM service from that moment on until you return and then go back in to your account to Reactivate it.

Re: Suspend subscription

colleeno — Fri, 29 Mar 2024 15:13:43 GMT

It’s not in real time. For example, I don’t know when your renewal date is but let’s say it’s April 15. If you were leaving tomorrow, and you turned off auto-renew tomorrow, your plan will still be active until mid-April when the next automatic renewal doesn’t occur. When you return at the end of April, you will have to make a manual payment on your account to restart your plan. So, using those dates, you would only be postponing your plan by 2 weeks (or 1/2 of your plan price). Of course, it all depends on when your next renewal is to calculate how much you would be saving.

Re: Suspend subscription

Charky — Fri, 29 Mar 2024 21:04:22 GMT

Hi, I do have that stolen or lost option however, not sure how that would help me in my situation. Would that mean that my phone would immediately stop working and I wouldn’t have to Wait for my building.? For example, if my billing date is on the 23rd of the month and I am leaving on holiday on the first of the month with the auto renew being toggled off I would still be charged from the first to the 23rd of the month opposed to if I report it stolen or lost it immediately shuts off and I’m not charged. I have points but not sure it will cover my Monthly plan. If I report list stolen though won’t be able to use points towards plan as service will be paused during the time. Sorry I’m not following- just want to clarify that’s all

Re: Suspend subscription

Charky — Fri, 29 Mar 2024 21:08:18 GMT

Ok I get it

I can report my phone list or stolen day I’m leaving on vacation so I have service until that date then when i get back it gives me option to reactivate my phone from same location I assume.
have you tried this out

so you know how log they give you - hoping it’s more than 30 days

thanks

Re: Suspend subscription

hairbag1 — Fri, 29 Mar 2024 21:54:10 GMT

@Charky

if you are a POINTS recipient, my suggestion is of no value to you. My suggestion would only benefit you if you are a REWARDS recipient. During your regular plan renewal, Rewards are converted to $$ and will be used to fund your regular renewal automatically...if you don't have enough REWARDS at renewal...then your credit card gets touched for the remainder. Lost / Stolen turns off your account right away until you either Reactivate it or it will automatically deactivate after 90 days. You'd need a new sim to start a new account.

If you're a POINTS recipient, just disable Subscribed to halt the autopay process...but be sure to make payment before 90 days has elapsed otherwise the account is deactivated.

Re: Suspend subscription

Charky — Fri, 29 Mar 2024 23:20:30 GMT

Thanks