topic Re: refund in Get Support

refund

Motou — Fri, 29 Mar 2024 16:58:15 GMT

You did not transfer my number from virgin to public, but I still got charged one month , I can not pay two bills, pls cancel or waive this month bill.

Re: refund

Yummy — Fri, 29 Mar 2024 16:58:46 GMT

Did you follow porting instruction to the letter?

Search through help to find out (about zillion posts) how to port out or in.

PM will NOT refund you a cent if porting did not work as expected.

Re: refund

Chalupa_Batman — Fri, 29 Mar 2024 17:00:54 GMT

Hello @Motou

If you haven't activated your account yet, you could click on the bottom right corner Chat Box and request a refund. Not sure if they will as this is a prepaid service.

Please note: We are ALL customers just like you. These are not private forums. Please use the chatbox to reach an Agent of Public Mobile.

Re: refund

BKNS27 — Fri, 29 Mar 2024 17:02:16 GMT

@Motou

Do you mean charges from Virgin and PM?

Re: refund

Phil_Adelphus — Fri, 29 Mar 2024 17:35:04 GMT

@Motou Did you leave your Virgin sim in the phone until you had replied YES to their text asking you to authorize the transfer? (Edit to correct misinterpretation).

Re: refund

HALIMACS — Fri, 29 Mar 2024 17:42:55 GMT

@Motou

please share with us how you arranged to port the number, what steps you took, so we can all stop guessing what step(s) you did not complete.

Re: refund

HALIMACS — Fri, 29 Mar 2024 18:14:21 GMT

Gosh @Reward12 - how bout figuring out what transpired first?

High likelihood one of the customer-driven required steps were not adhered to and/or within the required timeframe.

I’ve been involved in a dozen porting requests (directly or indirectly) from various providers, and all of them went smoothly.