topic Re: Network activation problem in Get Support

Activation

Dragonjo — Fri, 29 Mar 2024 02:08:46 GMT

Hi I have just transferred my from telus to public mobile but I cannot call anyone. Is there anything amiss with my application?

Re: Activation

Handy1 — Fri, 29 Mar 2024 02:10:11 GMT

@Dragonjo Physical sim or eSIM ? Have you tried to reboot the phone ?

Re: Activation

fixin — Fri, 29 Mar 2024 02:13:11 GMT

@Dragonjo - Have you tried restarting your phone?

If the TELUS sim says No Service or SOS Only or Emergency Calls only (doesn't work) it may be a SIM provision error. Please use another phone for the SIM card to technically re calibrate its full connection with the cell tower.

If nothing works, please go to the chatbot in the bottom right and type in "Submit a ticket."

Network activation problem

Dragonjo — Fri, 29 Mar 2024 09:04:35 GMT

Hi my phone says: not registered to network

Network activation problem

Dragonjo — Fri, 29 Mar 2024 09:10:23 GMT

Can I talk to somebody regarding my problem , I am a new subsciber. I transferred my number following instructions and have an account with public mobile but after that my phone says: not registered in network

Re: Network activation problem

Phil_Adelphus — Fri, 29 Mar 2024 11:18:22 GMT

@Dragonjo Have you restarted the phone after installing the Public Mobile sim? If it still doesn't work you can contact customer service using the chat/message icon bottom right of this page. It can be a bit finicky so if it doesn't work then private message customer service agents using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your community inbox for an agent to reply, either at the envelope icon top right or tap your avatar for Messages if you don't see an envelope.

Re: Network activation problem

HALIMACS — Fri, 29 Mar 2024 12:13:55 GMT

@Dragonjo

Try all of the following items first:

reboot your device (as @Phil_Adelphus suggested)
reset your device's network connections
toggle airplane mode on/off
remove and reinsert the SIM card
if possible, try the PM SIM card in another device to see if service registers

When you log into your self-serve, does the service display as 'active' or otherwise?

Definitely reach out to customer support if all the items above do not get things going.

Good luck!

Re: Network activation problem

HALIMACS — Fri, 29 Mar 2024 12:15:31 GMT

@Dragonjo

Try all of the following items first:

reboot your device (as @Phil_Adelphus suggested)
reset your device's network connections
toggle airplane mode on/off
remove and reinsert the SIM card
if possible, try the PM SIM card in another device to see if service registers

When you log into your self-serve, does the service display as 'active' or otherwise?

Definitely reach out to customer support if all the items above do not get things going.

Good luck!

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.