topic Re: Activation not working in Get Support

Activation not working

Patricialibardo — Fri, 29 Mar 2024 15:45:37 GMT

@CS_Agent my activation didn’t work. It was unable to active the eSIM. Can you fix it?

Re: Activation not working

Handy1 — Fri, 29 Mar 2024 14:56:58 GMT

@Patricialibardo Check you sim

manger in phone setting ensure PM is set to primary /enabled and remove old providers sim .

also if this is iPhone make sure “turn in this line “ is toggled on and reboot the device

if still no luck contact support

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation not working

fixin — Fri, 29 Mar 2024 14:57:23 GMT

@Patricialibardo - Do you have the activation email? Use another device to scan the QR welcome eSIM code.

It should be from PUBLIC MOBILE and the Subject says "Welcome to Public Mobile" The email address from is this: publicmobileservice@mail.publicmobile.ca

If you don't have the QR code in your welcome email please contact CS_Agent by typing in "Submit a Ticket" in the chatbot in the bottom right corner.

Re: Activation not working

Patricialibardo — Fri, 29 Mar 2024 15:06:07 GMT

Scanned the QR code but still unable to active the eSIM. What do I do now?

Re: Activation not working

fixin — Fri, 29 Mar 2024 15:16:35 GMT

@Patricialibardo - Best to just submit a ticket with the ChatBot by saying "Submit a Ticket" in the little chat icon in the bottom right corner.

Find that in the bottom right corner.