topic Re: Picture messaging lost in Get Support

Picture messaging lost

TimTimTimTim — Sun, 24 Mar 2024 04:53:22 GMT

I am on your least expensive plan. When PM made upgrades in mid February, my ability to MMS was lost. Did PM remove my picture messaging, leaving me with just text capability?

Re: Picture messaging lost

softech — Sat, 23 Mar 2024 15:27:59 GMT

@TimTimTimTim what phone do. you have?? brand and model?

your phone could be affected by this announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: Picture messaging lost

TimTimTimTim — Sat, 23 Mar 2024 15:40:40 GMT

Thanks for the quick reply.

I have a Pixel 7a and have been all through these comments and tried all possible fixes. When I went to my account page, I saw that I have "unlimited international text". All other plans offered by PM say "unlimited international text and picture messaging". Did PM drop picture messaging for the cheap plan?

Re: Picture messaging lost

softech — Sat, 23 Mar 2024 15:51:53 GMT

@TimTimTimTim everyone gets unlimited MMS

there might be a bit more work then simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

if still fails , support can help and we had confirmation that that can be fixed by support. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Picture messaging lost

Hame — Fri, 29 Mar 2024 14:01:43 GMT

Thank you for this! I just switched back to Public Mobile a few days ago, and the default settings in the SIM card are clearly wrong.

I don't know how non-geeky mortals handle this stuff. I would've been stumped if it hadn't been for this forum.

(Some kind of official e-mail update with instructions would have been nice.)