topic Money back in Get Support

Money back

vixzin25 — Fri, 29 Mar 2024 15:49:29 GMT

If I cancel my subscription do I get my money back that is in my available funds?

Re: Money back

Phil_Adelphus — Fri, 29 Mar 2024 13:41:10 GMT

@vixzin25 No, best to use it up first (or are you a new subscriber having difficulty getting things to work?)

Re: Money back

BKNS27 — Fri, 29 Mar 2024 14:14:02 GMT

@vixzin25

Unfortunately, PM is prepaid service with no refund so best thing to do is to login to your account and disable Subscribed button to pause your monthly AutoPay. Your account will close after 90 days for nonpayment.

Re: Money back

Phil_Adelphus — Fri, 29 Mar 2024 14:39:33 GMT

@BKNS27 Unfortunately, PM is prepaid service with no refund so best thing to do is to login to your account and disable Subscribed button to pause your monthly AutoPay. Your account will close after 90 days for nonpayment.

The customer has money in available funds so PM will automatically use that at next renewal even if auto-pay is unsubscribed (assuming it is subscribed now, something we don't know). Depends how much is there when the 90 days of non-payment starts.

Re: Money back

vixzin25 — Thu, 04 Apr 2024 11:25:41 GMT

i was charged twice on my credit card and the second payment went into my available funds and i didn't want to do that.

Re: Money back

Phil_Adelphus — Thu, 04 Apr 2024 11:29:20 GMT

@vixzin25 If you want to dispute the payment you would need to contact customer service, we are only customers here and can only give advice, we can't do anything with your account. Use the chat/message icon bottom right of this page to submit a ticket to customer support.

Re: Money back

vixzin25 — Thu, 04 Apr 2024 11:31:22 GMT

i just did that. thank you for your help