topic Re: Payment complete but cannot activate in Get Support

CANNOT ACTIVATE ESIM

Blessu — Thu, 28 Mar 2024 00:15:13 GMT

what should i do? they already have my payment but the thing is i can't install Esim. It keeps on choosing number then proceed to error

Re: CANNOT ACTIVATE ESIM

BKNS27 — Mon, 25 Mar 2024 20:55:46 GMT

@Blessu

You need to complete the activation through the PM app so you need download the PM app.

You will be charge once the eSIM is activated on the app.

Re: CANNOT ACTIVATE ESIM

Blessu — Mon, 25 Mar 2024 21:01:05 GMT

i already downloaded and have a plan but the thing is like esim is not installed. its so stressing. they already have my payment but cannot solve this huhu

Re: CANNOT ACTIVATE ESIM

Wdee — Mon, 25 Mar 2024 21:11:24 GMT

Just went through this. Was told by CS to get physical sim. That fixed it.

Re: CANNOT ACTIVATE ESIM

Blessu — Mon, 25 Mar 2024 21:14:28 GMT

is there physical store of public mobile here in edmonton ?

Re: CANNOT ACTIVATE ESIM

Wdee — Mon, 25 Mar 2024 21:15:12 GMT

Try to find a Telus store. They should have them there.

Re: CANNOT ACTIVATE ESIM

Wdee — Mon, 25 Mar 2024 21:22:21 GMT

Once u get the sim. Contact support again so they can help you get past the “activate your subscription” page.

Re: CANNOT ACTIVATE ESIM

fixin — Mon, 25 Mar 2024 21:34:57 GMT

@Blessu - There is a eSIM activation email that will look like this, scan it on another device:

If not, buy a SIM card as others suggested and let CS_Agent handle it with adding it to your account:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: CANNOT ACTIVATE ESIM

Blessu — Mon, 25 Mar 2024 21:38:47 GMT

i didn't receive an email like that. but thank you so much!

Re: CANNOT ACTIVATE ESIM

fixin — Mon, 25 Mar 2024 21:44:02 GMT

@Blessu - It should be labeled from "PUBLIC MOBILE" and the Subject is "Welcome to Public Mobile."

Should also be from this email address: publicmobileservice@mail.publicmobile.ca

The first couple of lines will tell you about that you are all set, account information (Account number) and transferred phone number.

Then it will tell you your referral code.

Then after that it will have the image like that.

But yeah, I assume you should get a physical SIM card if there isn't the activation email. And when you get the SIM card you will need CS_Agent to get the new SIM card on your account

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CANNOT ACTIVATE ESIM

Boki — Mon, 25 Mar 2024 21:45:06 GMT

Get real sim and not this stuff. simple as that.

Doesn't have email regarding activation

Blessu — Wed, 27 Mar 2024 23:51:34 GMT

Hello! how can i contact costumer service here?? because i didn't get email for activation and they already have my payment. And also i can't contact any of them. Thank you so much!

Re: Doesn't have email regarding activation

Chalupa_Batman — Thu, 28 Mar 2024 00:00:32 GMT

Hello @Blessu

Just click on the little chatbot in the bottom right corner to reach a CS Agent. They can forward you that.

Re: Doesn't have email regarding activation

Blessu — Thu, 28 Mar 2024 00:14:14 GMT

i already did it but it always has no agent. may i ask what they mean if the say open other "email" in another device to scan qr code? is it google mail or something

Re: Doesn't have email regarding activation

hTideGnow — Thu, 28 Mar 2024 00:33:39 GMT

HI @Blessu

you have the welcome email with the QR code? open the email on a computer, then scan using your phone, the one you want to install the esim

if it says fail, still check your Settings -> Cellular screen and check if the Public Mobile esim is there, it could be there already but just not enabled with Turn on this line

Re: Doesn't have email regarding activation

Blessu — Thu, 28 Mar 2024 00:38:41 GMT

what kind of email because i didn't get any huhuhu

Re: Doesn't have email regarding activation

Blessu — Thu, 28 Mar 2024 01:07:14 GMT

I kept getting this when i try the cellular

Re: Doesn't have email regarding activation

Blessu — Thu, 28 Mar 2024 01:40:41 GMT

how do i get sm+dp?

Re: Doesn't have email regarding activation

fixin — Thu, 28 Mar 2024 01:49:44 GMT

@Blessu - Better contact CS_Agent via the link I provided at the start of the thread.

If you haven't received the Welcome to Public Mobile from PUBLIC MOBILE you should contact CS_Agent.

Payment complete but cannot activate

Blessu — Fri, 29 Mar 2024 02:24:11 GMT

hello guys its been 4 days i can't access mg account because on the page of activation it always says like this: