topic Re: US Talk and Text Add on not working in Get Support

US Talk and Text Add on not working

mariadinis48 — Fri, 29 Mar 2024 00:25:33 GMT

Good evening,

I purchased the US talk and text (again) and now it's not working. I have the confirmation of payment and even restarted my phone. This is my third time doing it but it's not letting me send or receive calls.

Re: US Talk and Text Add on not working

Handy1 — Fri, 29 Mar 2024 00:30:53 GMT

@mariadinis48 Make sure you have data roaming turned on in phone settings . Set phone to 4G/LTE and connect to T mobile or AT&T

Re: US Talk and Text Add on not working

mariadinis48 — Fri, 29 Mar 2024 00:35:02 GMT

Is this something new? I've been away in the US and haven't changed anything on my phone.

Re: US Talk and Text Add on not working

hairbag1 — Fri, 29 Mar 2024 00:48:43 GMT

@mariadinis48

is this a re-purchase of the 15 Day US Roaming add-on ? If so, you need to wait until first add-on expires, plus an additional 24 hours before re-buying. You can message Customer Support using this link to see if they can help now..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Talk and Text Add on not working

mariadinis48 — Fri, 29 Mar 2024 00:57:19 GMT

Thank you for your help. I used the link and am awaiting them to message me back.