topic My Account Down? in Get Support

My Account Down?

wendlingmike — Fri, 29 Mar 2024 00:26:04 GMT

Every time I log in on the website I get “Forbidden AI” error code. The website won’t load.
On the app it just goes back to the log in scene.

Any ideas?

Re: My Account Down?

Handy1 — Fri, 29 Mar 2024 00:42:27 GMT

@wendlingmike

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Account Down?

computergeek541 — Fri, 29 Mar 2024 02:11:59 GMT

@wendlingmike wrote:
Every time I log in on the website I get “Forbidden AI” error code. The website won’t load.
On the app it just goes back to the log in scene.

Any ideas?

Self Serve isn't down. I find that the forbidden AI messsage gets displayed randomly. There are time that no matter how many times I try logging in, I get the same error message until do a clear app storage before trying to log back in again.