topic Re: Data not working in Get Support

Data not working

Mown_goat — Fri, 29 Mar 2024 02:23:02 GMT

hi I just activated my Pm account yesterday and my data doesn't seem to be working I have an iPhone and everytime I turn my wifi off to use data it just says to turn data on or connect to wifi and it won't let me set up a personal hotspot either? Help please

Re: Data not working

hairbag1 — Thu, 28 Mar 2024 22:52:28 GMT

@Mown_goat

make sure that Data is enabled in Settings

Re: Data not working

Phil_Adelphus — Thu, 28 Mar 2024 22:55:58 GMT

@Mown_goat Have you restarted the phone with the PM sim installed? Do voice calls both incoming and outgoing and texting (SMS) work?

Re: Data not working

Chalupa_Batman — Thu, 28 Mar 2024 22:57:38 GMT

Hello @Mown_goat

If you've used the phone on a different provider before, please go into your network settings and reset all the networks. You may lose some saved WiFi spots/passwords and some bluetooth saved items. Then reboot the phone. If that doesn't work, have you tried your SIM card in a different phone to see if that works? If it does work, then slide it back to your phone and restart it.

Re: Data not working

Mown_goat — Thu, 28 Mar 2024 23:07:44 GMT

Yes I've restarted the phone multiple times since installing it And yes calling and texting both have been working recently

Re: Data not working

Chalupa_Batman — Thu, 28 Mar 2024 23:31:29 GMT

@Mown_goat wrote:
Yes I've restarted the phone multiple times since installing it And yes calling and texting both have been working recently

Sounds like you just need to reset your networks like I suggested. 🙂

Re: Data not working

Mown_goat — Thu, 28 Mar 2024 23:48:05 GMT

I reset my network settings and tried with the sim on a different phone also didn't work and restarted my phone right after I put the sim back in still doesn't work

Re: Data not working

hTideGnow — Thu, 28 Mar 2024 23:49:12 GMT

HI @Mown_goat

you tried everything you can already, it is time to ask CS agent to check.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437