topic Plan issues in Get Support

Plan issues

samsuungs6edge0 — Tue, 04 Jan 2022 20:46:50 GMT

I am so upset I have been emailing the moderator team since 4 this afternoon about my plan and how *611 is not working. I wasted my money on buying the voucher..... can someone please help me with this problem

Re: Plan issues

srlawren — Sat, 24 Mar 2018 00:43:03 GMT

@samsuungs6edge0 when you say emailing, I hope you mean private messaging. That is the only way to contact the moderators.

If you were in fact literally emailing them, please see the info below for how to private message them and what to expect in terms of response time and working hours:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Plan issues

matbasm — Sat, 24 Mar 2018 00:43:39 GMT

@samsuungs6edge0, If you are having an issue with you account payment, please let us know what the specific problem is. Perhaps someone here can help you while you wait for the moderators to reply to your private message.

Re: Plan issues

samsuungs6edge0 — Sat, 24 Mar 2018 00:44:11 GMT

It was private

Re: Plan issues

srlawren — Sat, 24 Mar 2018 00:45:42 GMT

@samsuungs6edge0 then unfortunately, all you can do is wait at this point in time.

Re: Plan issues

NDesai — Sat, 24 Mar 2018 00:45:56 GMT

@samsuungs6edge0 Mods must be busy so you probably will have to wait till tomorrow morning.