topic Re: Number transfer in Get Support

Number transfer

MoHand_S — Fri, 29 Mar 2024 02:58:36 GMT

My number transfer was stuck, but the losing carrier authorized it now and says public mobile needs to activate it. Can you please do this?

Re: Number transfer

hTideGnow — Thu, 28 Mar 2024 17:15:11 GMT

@MoHand_S

try reboot the phone

but the phone can make outbound calls?

if it can make outbound, it is porting, just wait a bit longer or call porting team, I will message you the phone number to your community inbox

if it cannot make outbound calls, it is the sim problem, check with support agent

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer

MoHand_S — Thu, 28 Mar 2024 17:36:09 GMT

Thank you, telling the porting team to “please activate” is exactly what I might need in 60 min or so if it still is not working.

outbound works and actually shows the ported number as my outbound call display

inbound to the ported number still goes to the old losing carrier

inbound to the temporary number rings my phone

Re: Number transfer

MoHand_S — Thu, 28 Mar 2024 17:44:14 GMT

We’re good! It’s working now and I didn’t even need to call porting team.

Re: Number transfer

computergeek541 — Fri, 29 Mar 2024 02:59:19 GMT

@MoHand_S wrote:
My number transfer was stuck, but the losing carrier authorized it now and says public mobile needs to activate it. Can you please do this?

Please do not send messages with your account specifics to the username "csagent" as that is not a Public Mobile staffed account.