topic SIM card not received in Get Support

SIM card not received

Siddd — Thu, 28 Mar 2024 16:56:41 GMT

The estimated delivery date was 19th March but it's not been delivered passing way over the specified date.

I tried to contact the CS agent many times but never available.

All I wanna do is either get a refund or get a SIM card.

Re: SIM card not received

hTideGnow — Thu, 28 Mar 2024 16:57:55 GMT

HI @Siddd

sim card delivery can be 3 days to 3 weeks

but don't wait longer, check with PM agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card not received

hairbag1 — Thu, 28 Mar 2024 16:59:26 GMT

@Siddd

is there a Mobile Klinik in your area...if so, buy a PM sim and activate your acct. Then message Customer Support and request credit to your acct for that purchase.