topic Re: Unable to Send Picture Text Messages in Get Support

Unable to Send Picture Text Messages

acernine — Fri, 29 Mar 2024 15:35:31 GMT

Hello,

It's been over 5 years since I was last here, but I cannot seem to figure out how to send picture messages (MMS) ever since the new APN changes Public Mobile implemented. Attached are photos of my phone's current APN settings which allow data and SMS to work, but not MMS. I have followed PM's steps as close as possible:

Verify the following field match:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Is there anything I can do to get MMS to work again?

Re: Unable to Send Picture Text Messages

Handy1 — Thu, 28 Mar 2024 01:45:04 GMT

@acernine Some have had luck resetting network settings to get it to work , but some older phones just won’t be supported that are older then 2015 even some 2017 phones

Re: Unable to Send Picture Text Messages

acernine — Thu, 28 Mar 2024 01:48:00 GMT

Hm... the phone in question is a OnePlus10T which was released in 2022. I'll look into a network reset. Thanks for the tip!

Re: Unable to Send Picture Text Messages

fixin — Thu, 28 Mar 2024 01:50:32 GMT

@acernine - Yeah, some OnePlus phones I think are experiencing issues with MMS.

Re: Unable to Send Picture Text Messages

acernine — Thu, 28 Mar 2024 01:56:57 GMT

Tried a network reset. Unfortunately received the same results.

Re: Unable to Send Picture Text Messages

acernine — Thu, 28 Mar 2024 02:15:24 GMT

Found the answer in a "related content" discussion! Thank you @softech

Step by step instructions can be found here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Picture-messaging-lost/td-p/1169624

It worked for me after deleting my current APN, following the steps, rebooting, and then voila.

Re: Unable to Send Picture Text Messages

JN_2020 — Thu, 28 Mar 2024 05:21:56 GMT

Picture messaging not working but data is fine

My phone Sharp Aquos V has

MMS port: 80 instead of MMS port: 8799

MMSC proxy: 74.49.0.18 instead of MMSC proxy: mmscproxy.mobility.ca

I cannot edit or delete my APN settings (All greyed out). I reset the network settings however it still reverts to old APN settings listed here.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Picture-messaging-lost/td-p/1169624

Re: Unable to Send Picture Text Messages

JN_2020 — Thu, 28 Mar 2024 13:20:51 GMT

Update:

Nova Launcher method may work. I'll try this later

APN settings are not available for this user SOLUTION (youtube.com)

Re: Unable to Send Picture Text Messages

softech — Thu, 28 Mar 2024 13:23:03 GMT

@JN_2020

I don't think launcher is the problem

Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Unable to Send Picture Text Messages

JN_2020 — Thu, 28 Mar 2024 13:25:09 GMT

Issue is that all APN details are greyed out and I also cannot delete the APNs

Nova Launcher may help delete the APN. Watch the video.

Re: Unable to Send Picture Text Messages

JN_2020 — Mon, 01 Apr 2024 15:58:18 GMT

Nova Launcher did not help. I still cannot change/add/delete the current APNs (Greyed out)....

Sharp Aquos V

Re: Unable to Send Picture Text Messages

hTideGnow — Mon, 01 Apr 2024 16:01:58 GMT

HI @JN_2020

it is a network or app issue, launcher won't help. Launcher just change the graphics on the phone

try to borrow a Freedom sim card. Many tried a Freedom sim card and it will magically make APN updatable (not greyed out)

if that does not work, try submit ticket with CS agent,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437