topic Re: Switching from 5G plan to 4G in Get Support

Switching from 5G plan to 4G

Lorraine8 — Sat, 24 Feb 2024 23:51:58 GMT

When I try to switch from my 5g plan to a 4G plan the only available plans that come up are 5G and 3G. Why is that?

Re: Switching from 5G plan to 4G

Chalupa_Batman — Sat, 24 Feb 2024 23:54:21 GMT

That's odd. However there are only 2 showing right now on the website.

Probably because they are for NEW customers and won't show under the phone app. However they should show on the website. You may need to clear your cache and restart your browser. But right now Public Mobile is pushing 5G plans HARD!!!

Re: Switching from 5G plan to 4G

hairbag1 — Sat, 24 Feb 2024 23:54:00 GMT

@Lorraine8

that's because the only currently available 4G plans are for new accounts...not existing.

Re: Switching from 5G plan to 4G

Handy1 — Sat, 24 Feb 2024 23:54:33 GMT

@Lorraine8 My guess is the only 4G plan right now is a new activation only plan . And you are existing customer so it will only display the plans that are available for existing customers

Re: Switching from 5G plan to 4G

DennyCrane — Sun, 25 Feb 2024 00:07:49 GMT

@Lorraine8 I wouldn't worry about whether it's 4G; just get a plan that has an appropriate data allotment for your needs. If the price is right, it shouldn't matter. You can still use a 5G plan on a 4G phone, if that's your concern.

Re: Switching from 5G plan to 4G

Lorraine8 — Sun, 25 Feb 2024 00:11:39 GMT

That's what it seemed like to me but I couldn't quite believe it - not fair!!

Re: Switching from 5G plan to 4G

BilltyLam — Thu, 28 Mar 2024 01:46:35 GMT

@denny/Maire, You don't understand, because 4G plan is cheaper, but PM not allow us to switch,.I guess if we upgrade to an expense plan will be no problem, is not the issue of 3G, 4G or 5G, it is money issue.

Re: Switching from 5G plan to 4G

DennyCrane — Thu, 28 Mar 2024 01:51:06 GMT

@BilltyLam The 5G plans are very inexpensive now.

In any case, the $29 4G plan now available to existing customers as of a few days ago.

Re: Switching from 5G plan to 4G

BilltyLam — Thu, 28 Mar 2024 01:57:10 GMT

That's the point, 4G in $29, but the 5G is $34, so PM don't want you to downgrade it, they have $5 different.

Re: Switching from 5G plan to 4G

DennyCrane — Thu, 28 Mar 2024 02:01:00 GMT

@BilltyLam People get way too caught up in the marketing of 4G and 5G. Regardless of the plan your on, you can access the 3G, 4G, and 5G networks. The only difference is that your plan will dictate your max throttled speed of 3Mbps, 100Mbps, or 250Mbps. And in 99.99% of everyday use scenarios on a smartphone, the 4G speed of 100Mbps is more than enough. And like I said, you can still access the 5G network on a 4G plan.

Back to my original point, pick the plan that has the data allotment that works for your needs, and don't buy into the marketing of 4G or 5G.

Re: Switching from 5G plan to 4G

BilltyLam — Thu, 28 Mar 2024 02:11:52 GMT

I think you are not at the same page, please search the similar topic "Switching from 5G plan to 4G" item, WE are talking how to save the money, not the DATA speed, please read it detail for what people ask for! Please

Re: Switching from 5G plan to 4G

DennyCrane — Thu, 28 Mar 2024 02:15:52 GMT

@BilltyLam I'm not sure who "we" is. The OP wanted access to a 4G plan as an existing customer, which is now possible.

You've bumped and hijacked this month old thread, but I'm still not clear on your objective. What specifically do you want? There are ways to save money. So what is it that you want that you can't access?

Re: Switching from 5G plan to 4G

njahan — Wed, 24 Dec 2025 20:45:19 GMT

Delete

Re: Switching from 5G plan to 4G

DennyCrane — Tue, 23 Dec 2025 21:51:37 GMT

@njahan Offers change regularly. In fact, while last year new customers seemed to get the better offers, this past month or so it's swung the other way; now existing customers seem to get better offers. Have you gone into your account and tried to switch plans recently to see what's available? You might be pleasantly surprised. Offers are individually targeted though, so YMMV.