topic Re: subscription in Get Support

subscription

deeeee — Thu, 28 Mar 2024 00:13:30 GMT

I set up my account to change my subscription to change to 50GB for 35$ for this cycle but it didn't change over Why?

Handy1 — Thu, 28 Mar 2024 00:21:43 GMT

@deeeee when was your renewal day ? If you check your payment page what plan shows for your upcoming renewal day ?

hTideGnow — Thu, 28 Mar 2024 00:31:03 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

deeeee — Thu, 28 Mar 2024 00:37:29 GMT

it was March 24

Handy1 — Thu, 28 Mar 2024 00:45:37 GMT

@deeeee then use the link @hTideGnow gave you to get support to fix for you ,