topic Re: change plan in Get Support

change plan

WPLL — Wed, 27 Mar 2024 21:59:03 GMT

If I change my plan, will I lose all my free minutes and free data under my account?

Re: change plan

softech — Wed, 27 Mar 2024 22:02:38 GMT

@WPLL

no, you won't

the only possible loss is the 150 days special bonus data add-on if you downgrade your olan

Re: change plan

Chalupa_Batman — Wed, 27 Mar 2024 22:06:41 GMT

Hello @WPLL Yes and no. More no than anything. What I mean by that is no you won't lose any of it. But if you choose a plan that has 5G unlimited data, then that data you have on your account, which I assume is the old Christmas gift data, then you won't lose that, you just won't be able to use it cause you'll be on unlimited. And if you choose a plan that has Canada/US, then you won't lose any of that International calling per say, unless you use it calling any of the countries on the list PM provides. Make sense?

Re: change plan

WPLL — Wed, 27 Mar 2024 22:41:59 GMT

You mean not even I down grade my plan ? I am on a $25 plan now, if I downgrade it to $15, I can use up all the free bonus data and call minutes before I switch over to the new plan or change to a new company.

Re: change plan

WPLL — Wed, 27 Mar 2024 22:44:40 GMT

You mean I can keep the free minutes and data except the 150 days bonus if I downgrade to $15 from $25 plan?

Re: change plan

softech — Wed, 27 Mar 2024 22:47:31 GMT

@WPLL if the free minutes and data are the bonus you got from PM from Christmas before , yes, you can keep those evem you downgrade the plan

Re: change plan

Phil_Adelphus — Wed, 27 Mar 2024 23:05:48 GMT

@WPLL You mean I can keep the free minutes and data except the 150 days bonus if I downgrade to $15 from $25 plan?

Correct, if you are on the old rewards system and drop to a lower cost plan you will lose the 150 days bonus data.

Re: change plan

Chalupa_Batman — Wed, 27 Mar 2024 23:43:29 GMT

Hello @WPLL I guess everyone answered the question already. Yes, even if you downgrade to the $15 plan, you keep that all. As per, if you got that 5GB loyalty data, you'd lose that.

Re: change plan

WPLL — Thu, 28 Mar 2024 18:19:11 GMT

Thanks everyone!