topic Re: Your sim card does not allowed to connect to this network in Get Support

Your sim card does not allowed to connect to this network

Gavin5 — Wed, 27 Mar 2024 17:25:14 GMT

Get my som card about 3 weeks ago, and active it today. But I got the error

Your sim card does not allowed to connect to this network

BKNS27 — Wed, 27 Mar 2024 17:29:25 GMT

Did you activated the SIM on the PM app? You need the app to complete the activation then power off your phone and power back on.

Handy1 — Wed, 27 Mar 2024 17:30:43 GMT

@Gavin5 Are you using thank to activate ? Not website all activations need the app . Also your phone is not locked to another carrier by any chance ?

hairbag1 — Wed, 27 Mar 2024 17:30:49 GMT

double check that you bought a PM sim and not Telus or some other sim...hasta be Public Mobile only.

Gavin5 — Wed, 27 Mar 2024 17:32:29 GMT

I got this sim card from public

Gavin5 — Wed, 27 Mar 2024 17:33:32 GMT

Yes, unlocked phone. And I also tried on another unlocked phone.

Gavin5 — Wed, 27 Mar 2024 17:34:29 GMT

Yes, activation was done on public mobile app.

I can see the new sim card under my account already

hairbag1 — Wed, 27 Mar 2024 17:38:06 GMT

do you have access to an active PM sim in a phone that works as expected ? If so, try that sim in your phone to see if it works.

Gavin5 — Wed, 27 Mar 2024 17:53:00 GMT

It's a good idea, but this is my first PM sim card.

Gavin5 — Wed, 27 Mar 2024 18:11:10 GMT

Thanks forks.

I have submitted a ticket.