topic Problems in Get Support

Problems

Elisabethmaria — Wed, 27 Mar 2024 16:50:25 GMT

After almost 2 weeks of using your product I found out that I am also charged by my regular provider in Canada for a daily roaming fee. Someone told me to turn off my primary number in setting so I did that but now your service won't work outside of wifi. Can you help me please?

Is there a phone number so I can actually talk to a person?

Re: Problems

Handy1 — Wed, 27 Mar 2024 16:55:46 GMT

@Elisabethmaria If you old provider sim still working it means the port didn’t complete . I will private message you the porting team number . They can re trigger the port request for you . Temper to leave old providers sim in the phone to reply YES to the confirmation text to port

Re: Problems

Elisabethmaria — Wed, 27 Mar 2024 17:00:16 GMT

Thank you!

Re: Problems

BKNS27 — Wed, 27 Mar 2024 17:15:06 GMT

@Elisabethmaria

It sounds like porting your old number wasn’t completed so your old SIM should still work.

You have 90 minutes to reply with YES to complete the porting but since you missed the time frame. You need a CS_Agent to restart the porting process for you so click on the Chat button and type in Submit a Ticket. So wait for a agent to restart for you and keep the old SIM in your phone and reply with YES.