topic Retrieve account in Get Support

Retrieve account

Raquens — Wed, 27 Mar 2024 15:15:58 GMT

I was trying to transfer to another provider but my mobile doesn't work with it. When I tried to keep my existing provider (Public Mobile), my line was already deactivated. What should I do to continue my service with Public?

Re: Retrieve account

hTideGnow — Wed, 27 Mar 2024 15:47:19 GMT

hi @Raquens

your account need to be active to port out the number.

Call 1-855-4PUBLIC and enter your number. if it can still find the account, you just need to pay and reactivate it for a month to port out. If it cannot find it, it is too late, the number is gone

Re: Retrieve account

Handy1 — Wed, 27 Mar 2024 15:19:24 GMT

@Raquens If you don’t port your number away . And your PM account hasn’t been suspended more then 90 days then you should be able to log in and make manual payment and resume your services with PM . You can also but payment voucher from shoppers drug mart and load it *611 to resume services right away also

Re: Retrieve account

hairbag1 — Wed, 27 Mar 2024 15:20:14 GMT

@Raquens

sounds like you're going to need a new sim to start a new account using a different email address, as your old account has been deactivated. Take a new number for now, then inquire with CSA if old number can be retrieved.

Re: Retrieve account

Sansan — Wed, 27 Mar 2024 15:29:50 GMT

@hTideGnow hey!! Can you check that phone number please. Thanks!

Re: Retrieve account

hTideGnow — Wed, 27 Mar 2024 15:47:38 GMT

hi @Sansan

fixed and thanks

Re: Retrieve account

Yummy — Wed, 27 Mar 2024 15:56:03 GMT

It looks like as soon as you initiated port out your PM account has been closed.

If that is the case, you have to get new SIM and open brand new account. Your old number is most likely lost and not retrievable.

It will not hurt to open a ticket and ask agent if they can help you out to keep old number.