topic Re: 250gb bonus data for 150days in Get Support

250gb bonus data for 150days

joong9292 — Wed, 27 Mar 2024 11:45:26 GMT

Hello, from Public Mobile, I received a msg:

"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 days. Enjoy the extra data and thank you for choosing Public Mobile."

However, I don't see the bonus data being added to my account. I know that this is not a spam since I've received Public Mobile related msgs from the same number (611). Can you please check? Thanks!

Re: 250gb bonus data for 150days

softech — Wed, 27 Mar 2024 11:48:16 GMT

@joong9292 while PM said they will add to all accounts by end of March, most already seen the bonus on the accounts now. I suggest you to open a ticket with PM support and confirm :

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: 250gb bonus data for 150days

Handy1 — Wed, 27 Mar 2024 11:50:59 GMT

@joong9292 Did you happen to change your plan in the last few weeks ? If so downgrading plan will result in losing the data add on bonus unfortunately

Re: 250gb bonus data for 150days

colleeno — Wed, 27 Mar 2024 11:50:50 GMT

If you downgraded to a lower priced plan since receiving that text, the Bonus data will have been removed.