topic Re: .Hello, had the same issue. Not able to text or use phone. I rebooted and everthing is ok now. t in Get Support

No network connection

Lhufana — Tue, 04 Jan 2022 20:46:39 GMT

Hi,

Suddenly I lost my network connection last night. I tried reconnecting to the network but it says “unable to connect”. I need an assistance.

Re: No network connection

twest666 — Fri, 23 Mar 2018 18:03:52 GMT

Could you try your SIM in another unlocked or locked to telus/koodo phone and tell us the results?

Re: No network connection

ShawnC13 — Fri, 23 Mar 2018 18:05:47 GMT

@Lhufanawrote:
Hi,
Suddenly I lost my network connection last night. I tried reconnecting to the network but it says “unable to connect”. I need an assistance.

You have gone in and checked your netwrok settings on you phone? I would also try your sim in another phone that is unlocked or locked to the telus network. If it works in the new phone you have a hardware issue. If it doesn't you have a bad sim.

ETA @twest666 beat me!! lol

Re: No network connection

Lhufana — Fri, 23 Mar 2018 18:11:52 GMT

I am a legacy client, I have never had a problem with connections. I have been using my phone for a long time. I wonder if this is Public Mobile’s way of terminating my service?

Re: No network connection

Lhufana — Fri, 23 Mar 2018 18:15:41 GMT

Thank you for the assistance. I will go to a Telus booth and check my sim.

Re: No network connection

twest666 — Fri, 23 Mar 2018 18:16:50 GMT

Never heard of them terminating service in this way. I don't think any provider would. Open them up to legit complaints. They prefer threatning a price increase and offer you the same deal you currently have with Koodo.

Re: No network connection

stonechucker — Fri, 23 Mar 2018 18:25:21 GMT

It's not the same deal elsewhere.. no matter what they tell you.

Re: No network connection

mimmo — Fri, 23 Mar 2018 18:27:51 GMT

@Lhufana if you are a legasy customer you might benefit to switching to current plan as you will get loyalty and auto pay rewards.

Re: No network connection

srlawren — Fri, 23 Mar 2018 18:36:46 GMT

@Lhufana just to rule out the simple things first: have you rebooted your phone recently? If not, please power it off, remove the SIM card, wait about 60 seconds, then re-insert the SIM card and power the phone back on. Let us know if that makes any difference.

Re: No network connection

Lhufana — Fri, 23 Mar 2018 18:38:49 GMT

Just to inform you guys that my connection is back.

I opened my (old ) phone and reinsert the battery and turned it on.

But this was after sending a PM message to a nice community moderator.

I don’t know if they were the ones who solved my problem.

Thanks for the assistance

Re: No network connection

srlawren — Fri, 23 Mar 2018 18:41:50 GMT

@Lhufana I doubt they did anything that quickly. Had they done anything, you would also have received a reply to your private message.

I'm a bit confused though--is your service only working on your old phone? Or have you moved the SIM card back to your primary phone and it's working fine there too? If the latter, it was probably just a loose SIM card or your phone needed rebooting.

Re: No network connection

Lhufana — Fri, 23 Mar 2018 18:52:10 GMT

Just to let you know that it was the rebooting that helped me regain my connection.

The moderator still asking for my ( wrong) PIN.

You are right Slawren.

Thanks!

Re: No network connection

Noosiekins — Fri, 23 Mar 2018 22:49:34 GMT

it happened to me last week and it was a reboot that helped.

Re: No network connection

Lhufana — Tue, 17 Jul 2018 23:37:11 GMT

Hi,

I was renewing my $8 unlimited talk in U.S. and Canada (x10 days). My first add on had already expired. So rebbot means? turn off my cell or remove and re insertmy sim card?

I apologize I’m not a "techy”.

Re: No network connection

Noosiekins — Wed, 18 Jul 2018 00:05:19 GMT

@Lhufana wrote:
Hi,
I was renewing my $8 unlimited talk in U.S. and Canada (x10 days). My first add on had already expired. So rebbot means? turn off my cell or remove and re insertmy sim card?
I apologize I’m not a "techy”.

Reboot means turning your phone off fully, then turning it back on 🙂

Re: No network connection

Lhufana — Wed, 18 Jul 2018 05:39:36 GMT

I’ve rebooted it several times, no luck.

Re: No network connection

Noosiekins — Wed, 18 Jul 2018 19:08:26 GMT

@Lhufana wrote:
I’ve rebooted it several times, no luck.

I just re-read the thread... it looks like this is a different issue as your initial one?

Re: No network connection

SI — Sat, 08 Sep 2018 01:34:50 GMT

I came to public mobile today. I need my phone, immediately. Unfortunately, there is not a network connection with the phone. I have reboot the phone three times, but it did not work. while there is no direct connection way to talk with the customer service, my account is activated and the phone is OK. I am sure the problem is with public mobile. I am worried about my choice of public mobile. Please help me to solve this problem. Thanks.

Re: No network connection

computergeek541 — Sat, 08 Sep 2018 02:39:08 GMT

@SI wrote:
I came to public mobile today. I need my phone, immediately. Unfortunately, there is not a network connection with the phone. I have reboot the phone three times, but it did not work. while there is no direct connection way to talk with the customer service, my account is activated and the phone is OK. I am sure the problem is with public mobile. I am worried about my choice of public mobile. Please help me to solve this problem. Thanks.

You're right that is quite possible that Public Mobile is the issue with an problem with the activation.

However, it is also possible that there is problem with the phone. I know you say the phone is fine, but who was the last carrier that you used it on? Also, what model is it? Not all phone are compatible with all carriers even if they are unlocked.

.Hello, had the same issue. Not able to text or use phone. I rebooted and everthing is ok now. thank

Darryl25 — Mon, 06 Jan 2020 21:28:49 GMT

@srlawren wrote:
@Lhufana just to rule out the simple things first: have you rebooted your phone recently? If not, please power it off, remove the SIM card, wait about 60 seconds, then re-insert the SIM card and power the phone back on. Let us know if that makes any difference.