topic Re: When my plan renewed the 150 gigs they gave me disappeared in Get Support

When my plan renewed the 150 gigs they gave me disappeared

theman1234 — Wed, 27 Mar 2024 06:22:57 GMT

I accepted the 150 bonus data which I was promised for 150 days', I changed my plan for the next subscription cycle, and I got notified that I had used all my data, I looked into my account and the 150 bonus data was no longer on my account. I want it back.

edited by computergeek541: inappropriate langage removed

Re: When my plan renewed the 150 gigs they gave me disappeared

hairbag1 — Wed, 27 Mar 2024 01:43:05 GMT

@theman1234

as you changed plans, likely lower than original...you've lost that 150 day Bonus data.

Re: When my plan renewed the 150 gigs they gave me disappeared

softech — Wed, 27 Mar 2024 01:43:55 GMT

@theman1234

did you downgrade the plan? It was said on the FAQ that if subscribers downgrade the plan, they will loss the special 150 days bonus:

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.