topic Re: Unable to access my data plan in Get Support

Unable to access my data plan

Nina9 — Tue, 26 Mar 2024 22:56:51 GMT

Hi I recently purchased a phone from Amazon. It's supposed to be unlocked. I am able to make and receive calls. I am able to use wifi if needed for the internet. The issue is I am unable to use internet if wifi not present.

Please help.

Re: Unable to access my data plan

hairbag1 — Tue, 26 Mar 2024 23:00:28 GMT

@Nina9

what make / model is your new cell ? Is data enabled in settings ?

Re: Unable to access my data plan

Chalupa_Batman — Tue, 26 Mar 2024 23:12:42 GMT

As per @hairbag1 @Nina9 ... sharing the make and model of the phone will help us help you better. 🙂

Re: Unable to access my data plan

Nina9 — Tue, 26 Mar 2024 23:19:26 GMT

Data is on in settings

Brand is :UMIDIGI

Make /model : Power 5

Re: Unable to access my data plan

softech — Tue, 26 Mar 2024 23:21:42 GMT

@Nina9

you might have a bit of work for Umidigi phone. You will need to update the APN to make it work

Start with just click Reset All Networks.

If that does not help, you will need to create a new APN for PM network using the parameters below

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Unable to access my data plan

Nina9 — Wed, 27 Mar 2024 00:16:23 GMT

Yay

Thank you Softech. Seems to be working now. I will try further tomorrow when out of wifi settings

Re: Unable to access my data plan

hairbag1 — Wed, 27 Mar 2024 00:20:53 GMT

@Nina9

thanks for awarding me a Solution to your question..but...I think better solution was provided by @softech . It's OK with me if you changed your mind and re-awarded Solution to him/her/It. Just glad to hear you got it going successfully.