topic Re: Ported numbers not working in Get Support

Ported numbers not working

Suchee1 — Tue, 26 Mar 2024 19:43:51 GMT

I ported 4 numbers March 18, 2 numbers came off my Fido account and 2 are still there.

The 2 lines that came off were ported after I got new numbers. The other two lines still showing on Fido I used the app and ported immediately. One line got a confirmation text and the other did not

There is a glitch with those 2 lines as calls go immediately to voicemail, although in the PM overview it says the lines have the old ported number. Now something new, the texts are coming from a new temp number

Need help please

Re: Ported numbers not working

hTideGnow — Tue, 26 Mar 2024 19:48:44 GMT

HI @Suchee1

did you got a text from the old carrier (fido?) and you replied yes ?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Ported numbers not working

Suchee1 — Tue, 26 Mar 2024 19:51:07 GMT

Yes all 3 i had to text back YES, the one never did get any texts, although it shows ported in the account overview, and its been working fine up until a couple days ago

Re: Ported numbers not working

Oldmanwinter — Tue, 26 Mar 2024 22:21:56 GMT

Same issue in that I can make calls and some people can text me but I can't confirm the account fully because it sends me a text I can't receive, need a phone number for help with the new account

Re: Ported numbers not working

Suchee1 — Tue, 26 Mar 2024 22:52:02 GMT

I had to click code didnt send, then it gave me a choice to get the code from email.

Its a new phone number assigned to the sim and I cant see it in the account overview. It shows the ported number.