topic payment update fields inactive in Get Support

payment update fields inactive

DellaQ — Tue, 26 Mar 2024 20:34:01 GMT

It has now been more than 2 months that the payment update field is inactive! 100's of complaints about the same problem on FB. My account on hold, cannot update payment information.
The bot is useless with info to correct.
Public does not come back with correcting the problem --- are they even aware that the problem exist?

Re: payment update fields inactive

hairbag1 — Tue, 26 Mar 2024 20:45:37 GMT

@DellaQ

I just logged in on my laptop (Firefox) and it looks like I can edit the updated info if I want.

added...

if you're in a hurry to pay for your account, remember that you can also get payment vouchers either at retail level (7/11, Shell, Walmart and London Drug) then dial 611 to add them to your account. Then there's on-line vouchers available at www.muskbird.com.

Re: payment update fields inactive

Yummy — Tue, 26 Mar 2024 21:14:45 GMT

Did you try using computer instead of phone?

Yes, PM has issue with credit card payments and here you can find thousands of complains. You do not have to consult facebook... Everything is here.

Open a ticket with agent.

Re: payment update fields inactive

DellaQ — Tue, 16 Apr 2024 05:42:42 GMT

Thanks for info.
Tried different browsers, tried phone. No joy. Today the fields allow for input, but does not register.
Wonder how many clients are lost in the process 😞

FB - sheer frustration, and that is a bot too :-))

Re: payment update fields inactive

DellaQ — Tue, 16 Apr 2024 05:49:30 GMT

Today the fields are accepting info, cannot process ... try again later (wish the later would have a time frame ...;)