topic Redeemed Rewards Data doesn’t work in Get Support

Redeemed Rewards Data doesn’t work

BlB_419 — Tue, 26 Mar 2024 19:53:45 GMT

Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated?? How do I get a hold of Public Mobile so they will activate it?

Re: Redeemed Rewards Data doesn’t work

hTideGnow — Tue, 26 Mar 2024 19:55:59 GMT

hi @BlB_419

how many days left out of 15 or 30? did you claim the wrong addon? if you are going to use it in Canada, you should not be claiming Roaming addon

check with agent and if it was wrong, they can help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Redeemed Rewards Data doesn’t work

BlB_419 — Tue, 26 Mar 2024 20:05:52 GMT

It was the correct add on. There is 8 days left of the 15 days on the 3GB of Data I chose. Submitted a ticket, and have attached a screenshot, a couple of days after I realized something was wrong as I still could not use data when out of wifi. I have not heard anything since the ticket and needed data so redeemed more. So now down logs of points. Guess my best bet is the direct text???

Re: Redeemed Rewards Data doesn’t work

BlB_419 — Sat, 06 Apr 2024 15:17:11 GMT

this issue of me losing reward points on a 3GB Data package I redeemed that never worked has not been resolved. Please re-instate my reward points

Re: Redeemed Rewards Data doesn’t work

hTideGnow — Sat, 06 Apr 2024 15:20:16 GMT

HI @BlB_419

we are just customers here like you. Please check with support agent and they will give you back the points if that was the case. Refer back to my earlier post how to open ticket